Delivery & Returns

We offer the following delivery options:

UK 1st Class Signed for

A signature is required upon receipt. Delivery is usually within 1-2 working days.  Tracking service is not available with this delivery method.

UK next day (Courier)
Next working day service by TNT.  Online tracking service is available.  Saturday delivery is also available on request.  Please contact us for further details on 44 (0) 1506 463 227 or email
info@emailws.com.
Guaranteed next working day service only available for Mainland UK. 

Europe Airmail
Delivery is usually within 3-5 working days.  Tracking service is not available with this delivery method.

Europe Courier
2 Working day service by TNT. Online tracking service is available.  Next working day and Saturday delivery service is also available.  Please contact us for further details on 44 (0) 1506 463 227 or email.
info@emailws.com

ROW Airmail
Delivery is usually within 5 working days.  However, it can take up to 21 days depending on destination.  Tracking service is not available with this delivery method.

ROW Courier
Delivery is usually within 2 working days.  Online tracking service is available.

Important Note: Witherby Publishing Group Ltd strongly recommends that you use the courier option for delivery overseas as, in our experience, airmail is no longer providing an adequate service. If you choose not to take this recommendation we reserve the right to decline a refund or replacement in the event of shipping loss.

 

RETURNS POLICY

You may return new, unopened items (supplied by Witherby Publishing Group Ltd) within 7 working days of delivery for a full refund. (net of any postage costs).

All returns must include a returns note with a Witherby Publishing Group Ltd returns order number.

To obtain this, please telephone 44 (0) 1506 463 227 or email:
info@emailws.com .

A) BOOK CONDITION:
Books must be returned new and undamaged and, where applicable, in the original packaging.

B) CD CONDITION:

CD Roms must be returned new and undamaged and, where applicable, in the original packaging.
No installed/ unlocked CD roms may be returned unless defective.

Determining what constitutes a defective item will be at the discretion of Witherby Publishing Group Ltd.