Order Out of Chaos - Part 1. Evolution and Early Development
A Profession Emerges - Part 2. The Growth of Ethical Educational Standards
Weathering The Storm - Part 3. Covering the years 1970-1995 during which loss adjusters became an intrinsic part of the insurance industry.
Order Out Of Chaos
Chapter I Introduction to Adjusters
Chapter II After the Great Fire
Chapter III The Spur of Experience
Chapter IV Regulating the Claim
Chapter V Moveable Goods Require New Claims Procedures
Chapter VI Adjustment of Eighteenth-Century Claims
ChapterVII Further Eighteenth-Centry Claims Adjustments
Chapter VIII The Old Order Trembles
Chapter IX Churchwardens in Action
Chapter X Convert to the Old Regime
Chapter XI Relief for the Churchwardens
Chapter XII Independant Surveyors of Risks Assess Building Claims
Chapter XIII Losses to Contents of Buildings: the Crucial Role of Agents
Chapter XIV Trials and Disorders of the Fire Insurance World
Chapter XV Perils of Learning by Experience
Chapter XVI The Select Parliamentary Committee on Fire Protection - 1867
Chapter XVII Extracts from the Evidence about Fires from Unknown Causes - 1867
Chapter XVIII Evience of the Less COnvinced Witnesses and Final Recommendations - 1867
Chapter XIX The Quiet Revolution
Chapter XX Identification of Approved Assessors in 1873
Chapter XXI Gradual Selection of the Fittest
Chapter XXII Notes on Foreign and Colonial Developments
Chapter XXIII The Fruits of Collaboration
Chapter XXIV Assessors' Burdens in the New Century
Chapter XXV The Great War Period and After
A Profession Emerges
I RETURN FROM THE TRENCHES
Adjusting Firms in the 1920's and their place in the insurance world.
II THE YEARS OF DEPRESSION
The development of existing business and the growth of new firms.
III THE FIRE CONSPIRACY
Fraudulent claims and arson and the apprehension of those responsible.
IV THE PROFESSION'S RELATIONS WITH FIRE BRIGADES
The apportionment of extinguishing expenses and the effects of the Fire Brigades Act (1938) and Fire Services Act (1947).
V INDIVIDUALS BECOME AN ASSOCIATION
The outbreak of the Second World War - preparation for anticipated enemy air attacks on civilian targets - the establishment of the Association of Fire Loss Adjusters.
VI THE ADJUSTER IN WAR-TIME
War damage insurance - the effects on the profession of war-time conditions and shortages.
VII CONSOLIDATION
The development of the Association and the introduction of examinations - storms, drought and railway fires and the part played in these by the adjuster.
VIII THE WORRIES OF THE 'FIFTIES
Exchange of visits with the U.S.A. - the East Coast Floods - the effects of Suez.
IX SOARING LOSSES IN THE 'SIXTIES
The drought of 1959 - increasing losses due to new methods of construction - rising inflation - storms and frost (1963) - growing number of accident claims - the Great Train Robbery - new types of claims.
X THE CHARTER AND AFTER
Granting of the Charter - development of the Institute - founding of Independent Adjusters' Association - more Institute matters.
XI THE PERIOD OF AMALGAMATIONS
The appearance of major firms - older business celebrate anniversaries - introduction of unversal average - abbreviated reports.
XII AUSTRALASIA
The growth of the profession in the Antipodes - establishment of associations - preparations for formation of the Australasian Division of the Institute.
XIII SOUTH AFRICA
Developments in adjusting firms between the Wars - emigration to Southern Africa of British adjusters - establishment of Association and subsequent development.
XIV CANADA
Problems of distance - two categories of adjusters - small firms develop into national organisations - catastrophic losses of the 1950's - foundation and growth of Canadian Independent Adjusters' Conference and its work.
XV UNITED STATES OF AMERICA
Large and small adjustment businesses, setting up of National Association of Independent Adjusters of America with membership by firms.
XVI CONCLUSION
Fifty years' achievements.
Weathering the Storm
Chapter I:
The Winds of Change
Cultural and Political Change
Legislation and Consumerism
Fundamental Changes
Chapter II:
Developments in the Insurance World
Market Changes
New Challenges
Internal Resppraisal
Chapter III:
Adjusting to Change
Evolution
Influence in the Market
The Need to Respond
Chapter IV:
External Pressures
Restrictive Practices
Advertising
Value Added Tax
Chapter V:
Good Housekeeping
Re-organisation of the Secretariat
Move to Manfield House
Grant of Arms
Chapter VI:
Growth of Education
Development of Examination Board
Production of Text Books
Reviews
Chapter VII:
Adjusters’ Support and Development
Personnel
Extent of Responsibilities
Membership, Database, Library
Chapter VIII:
Wider Horizons
Early Approaches from Australia
Problems Identified
Problems Solved
Chapter IX:
Australasian Division
Resolution
Status
First Diplomas for Overseas Associates
Chapter X:
Instruct a Profession
Disaster Plan
Flixborough
Thames Barrier
Chapter XI:
Into the Eighties
New Horizons
Growth of Membership
Education Conferences
Chapter XII:
Adjusting in Northern Ireland
Relationship with N.I..O
Political Role
Adjusting in the Province
Chapter XIII:
FUEDI
Origins
CILA Role
U.U.K.L.A
Chapter XIV:
One Profession
Historical Position
Negotiations between Institutes
Amendments to Charter and Bye-Laws
Chapter XV:
Business with a Variation
A Cyclical Business
Serious Rioting
Two Distinct Market Needs
Chapter XVI:
Market Forces
Image
Insurance Ombudsman Bureau
Increase in Fraud & Dishonesty
Chapter XVII:
Independence Challenged
Office of Fair Trading
Independence and Impartiality
Profiles
Chapter XVIII:
Natural Disasters
Resourses Stretched to the Limit
“The Hurricane”
Floods
Chapter XIX:
Disaster Means Work
Substantial Claims Experiences
IRA Bombs
Overseas Losses
Chapter XX:
Into the Nineties
Shaping the Future
Australasian Division becomes Independent
Delegated Authorities
Chapter XXI:
Fifty Years a Profession
Bi-Centenary Celebrations
Time to Reflect
Continued Professional Development
Chapter XXII:
The Crossroads
Victim Culture
Media Influence
Horizons
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