Part three of the history of the loss adjusting profession, covering the years 1970–1995, during which loss adjusters became an intrinsic part of the insurance industry.
Author(s): Hardy, Chris E.
Published: 2002
Binding: Hardback
ISBN 10: 1856092380 ISBN 13: 9781856092388
Chapter I:
The Winds of Change
Cultural and Political Change
Legislation and Consumerism
Fundamental Changes
Chapter II:
Developments in the Insurance World
Market Changes
New Challenges
Internal Resppraisal
Chapter III:
Adjusting to Change
Evolution
Influence in the Market
The Need to Respond
Chapter IV:
External Pressures
Restrictive Practices
Advertising
Value Added Tax
Chapter V:
Good Housekeeping
Re-organisation of the Secretariat
Move to Manfield House
Grant of Arms
Chapter VI:
Growth of Education
Development of Examination Board
Production of Text Books
Reviews
Chapter VII:
Adjusters’ Support and Development
Personnel
Extent of Responsibilities
Membership, Database, Library
Chapter VIII:
Wider Horizons
Early Approaches from Australia
Problems Identified
Problems Solved
Chapter IX:
Australasian Division
Resolution
Status
First Diplomas for Overseas Associates
Chapter X:
Instruct a Profession
Disaster Plan
Flixborough
Thames Barrier
Chapter XI:
Into the Eighties
New Horizons
Growth of Membership
Education Conferences
Chapter XII:
Adjusting in Northern Ireland
Relationship with N.I..O
Political Role
Adjusting in the Province
Chapter XIII:
FUEDI
Origins
CILA Role
U.U.K.L.A
Chapter XIV:
One Profession
Historical Position
Negotiations between Institutes
Amendments to Charter and Bye-Laws
Chapter XV:
Business with a Variation
A Cyclical Business
Serious Rioting
Two Distinct Market Needs
Chapter XVI:
Market Forces
Image
Insurance Ombudsman Bureau
Increase in Fraud & Dishonesty
Chapter XVII:
Independence Challenged
Office of Fair Trading
Independence and Impartiality
Profiles
Chapter XVIII:
Natural Disasters
Resourses Stretched to the Limit
“The Hurricane”
Floods
Chapter XIX:
Disaster Means Work
Substantial Claims Experiences
IRA Bombs
Overseas Losses
Chapter XX:
Into the Nineties
Shaping the Future
Australasian Division becomes Independent
Delegated Authorities
Chapter XXI:
Fifty Years a Profession
Bi-Centenary Celebrations
Time to Reflect
Continued Professional Development
Chapter XXII:
The Crossroads
Victim Culture
Media Influence
Horizons
Sources
Appendix I:
CILA Historical and Archives Committee
Appendix II:
CILA Past Presidents
Appendix III:
CILA Australasian Division Presidents
Appendix IV:
Membership of CILA as at 31st March Each Year
Appendix V:
Council of CILA
Appendix VI:
CILA Chairmen of Education and Examiners Committee
Appendix VII:
CILA Council Members who Served as Honorary Treasurers
Appendix VIII:
CILA Prize Winners
Appendix IX:
A.F. O’Shea’s Presidential Address, 1st October 1962
Index of Names
General Index
